Account and Sign-In Help
Marchh may allow you to sign in using Sign in with Apple, Google, or email.
If you are having trouble signing in, first confirm that you are using the same authentication method associated with your Marchh account and that your device has an active internet connection.
If an authentication provider is temporarily unavailable, wait and try again.
Never send your password, Apple credentials, Google credentials, magic-link tokens, authentication tokens, or other secret information to Marchh Support.
If the issue continues, email:
Include your Marchh username if you know it, but do not include passwords or secret authentication information.
Location and GPS Help
Marchh relies on device location for its core movement and territory functionality.
If Marchh cannot determine your location, check that Location Services are enabled on your device, Marchh has location permission, Precise Location is enabled where available, and your device has a usable GPS/location signal.
GPS accuracy may be reduced indoors, near large buildings, under dense tree cover, in tunnels, or in other environments with poor satellite visibility.
Marchh may intentionally ignore location points that do not meet its accuracy or movement-integrity requirements.
Background Location
When you intentionally record a Walk or Run and grant the necessary permission, Marchh may continue recording the activity while the app is in the background or your device is locked.
If background recording stops unexpectedly, check Marchh's location permission and your device's battery/background settings.
Background location is used to support active location-dependent Marchh functionality.
Walk and Run Activities
Before starting an activity, make sure your device has a usable location signal.
Carry the device with you throughout the activity.
Marchh calculates activity information from accepted location samples. Poor GPS information or implausible movement may be rejected to protect the accuracy and integrity of activities.
If an activity does not look correct, restarting the app will not necessarily restore location information that your device failed to record.
If you repeatedly experience incorrect activity recording, contact:
When useful, include your device model, operating-system version, Marchh version, and a description of what happened.
Covered Area and Territory
Marchh can use qualifying movement to create virtual covered areas and territory.
A completed activity does not automatically guarantee a territory claim.
Territory eligibility can depend on route geometry, covered area, location quality, activity integrity, territory conflicts, and other Marchh validation rules.
If a claim conflicts with existing authoritative territory information, Marchh may reject or modify the result according to its territory rules.
Marchh territories are virtual only. They do not provide property ownership or physical access rights.
Territory Ownership
Public territory may display information identifying the Marchh account associated with that territory.
Territory ownership can change through Marchh's territory mechanics.
If you believe a territory result is technically incorrect, contact support with enough information for us to identify the relevant activity.
Do not use territory information to confront another user in person.
Social Features
Marchh Social may allow users to share activities, publish captions, comment, follow profiles, report content, and block users.
Content and behaviour on Marchh must follow the:
Marchh Community Guidelines https://marchh.app/community-guidelines
If you encounter abusive content, use the in-app Report option where available.
Reporting Abuse
Use Marchh's Report function for supported posts, comments, profiles, and users.
Reports may be reviewed to determine whether an account or content violates Marchh's Community Guidelines or Terms.
For a serious concern that cannot appropriately be reported inside the app, email:
Marchh support is not an emergency service.
If someone is in immediate danger, contact the appropriate local emergency service.
Blocking Someone
Where supported, Marchh allows you to block another user.
Blocking can reduce or remove Social interactions and visibility between the accounts.
Some public territory information may remain visible because territories exist on Marchh's shared map.
Privacy Questions
Marchh's Privacy Policy explains how we process account information, location, activities, territory information, Social content, and other personal information.
Read the Privacy Policy:
For a privacy request, grievance, correction request, deletion-related question, or other privacy concern, contact:
Deleting Your Account
You can initiate permanent account deletion directly inside Marchh:
Settings → Delete account
Marchh may require confirmation or recent authentication before deletion.
Deleting your account may permanently remove account information, private activities, Social relationships, and other account-associated information and may release territories associated with your account.
If your account includes Sign in with Apple, Marchh may ask you to authenticate with Apple during deletion so that Marchh can revoke the related Apple authorization.
Account deletion may not be reversible.
I Cannot Access My Account but Want It Deleted
If you cannot access your Marchh account and need assistance, email:
Provide enough information to identify the account.
For security reasons, we may require reasonable verification before acting on an account-specific request.
Do not send passwords or secret authentication credentials.
Age Requirement
Marchh is intended only for users aged 18 or older.
If you believe a person under 18 has created a Marchh account, contact:
Safety
Do not trespass, enter restricted areas, ignore traffic rules, access dangerous locations, or put yourself or other people at risk to record an activity or claim territory.
Pay attention to your surroundings while using Marchh.
Do not use Marchh while driving.
Marchh territory is virtual and does not give anyone permission to access real-world property.
Marchh is not an emergency service.
Intellectual Property or Copyright Concern
If you believe content posted through Marchh infringes copyright, trademark rights, or another intellectual-property right that you own, contact:
Identify the content and explain the basis of your request.
We may request additional information needed to evaluate the matter.
Technical Problems
For technical issues, email:
Helpful information may include your device model, iOS or Android version, Marchh version, the screen or feature involved, and what happened before the issue occurred.
Screenshots can be useful when they do not reveal sensitive personal information.
Never send passwords, private authentication tokens, Apple private keys, or other credentials.
Response Times
We aim to review legitimate support, safety, privacy, and abuse requests as reasonably promptly as possible.
Response times may vary depending on the nature, severity, and complexity of the request.
We do not guarantee a particular response time unless applicable law requires one.
Useful Links
Privacy Policy https://marchh.app/privacy
Terms of Service https://marchh.app/terms
Community Guidelines https://marchh.app/community-guidelines
Marchh https://marchh.app
Contact
Marchh Support support@diplotix.com
Marchh is an independently operated digital service based in India.